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F.A.Q.

Here you can find the most frequently asked questions we get.

If you have any further questions you can always contact via email or contact page.

Are all your products suitable for vegans?

Yes, they sure are! And we are really proud of it! We are commited to offer the best flavours, not only to vegans, but to everyone that wants to enjoy a really amazing and delicious treat.

Are all your products allergen-free?

Not all our products are free from all allergens. We are working to increase our range of full allergen-free products. You can find detailed information on each product description regarding what allergens they contain.

What is your approach to using Palm Oil?

We are commited to use other natural sustitutes, but for any product that might require the use of palm oil we make sure that is 100% from sustainable sources.

How much notice do I need to give to place an order?

For Next-day Delivery the order needs to be placed before midday (12PM). If you are looking to customize your order in a different way that we have available on the website, please get in touch with us.

What happens if I need to amend my order?

If you need to do any amends to your order, get in touch with us by email (info@freever.co.uk) as soon as possible so we can work th best way to change your order. Amends can only be made until midday (12PM).

What happens if I'm out when you deliver?

During the checkout there is the option to indicate a safe spot to leave the order in case there's the chance you will not be home during the delivery. We also reccomend you appointing a neighbour, where we can also leave your order safe. Let's hope your neightbour doesn't have a sweet tooth, and is able to resist!!

Storage instructions

Wee encourage our customers to eat them on the day they arrive, so the freshness and quality can be 100% guaranted. However, we understand we all love some leftovers. If this is the case, please keep them sealed with as litle acess to air as possible (it will help with preserving the smoothness and it will avoid the cake from getting dry). Do not put it in the fridge unless it is a very warm day.